Terms of Use

1. Service description

Opastin is a browser-based knowledge base service for customer service teams provided by Membri Oy. The service enables creating, editing, searching, and maintaining instruction documents within an organization. The service includes AI-based features such as automatic summaries, natural language search, and conflict checking.

2. Access rights

Using the service requires signing in with a Google account and access granted by an organization administrator. We grant you a limited, non-transferable right to use the service for your organization's internal purposes in accordance with these terms of service.

3. Acceptable use

The service may only be used for lawful purposes in your organization's internal operations. The user agrees not to:

• upload or share content that infringes on third-party rights
• use the service to distribute harmful, misleading, or illegal content
• attempt to circumvent technical protections or access restrictions of the service
• share their login credentials with other individuals

4. Use of AI features

The service has AI-based features that utilize the Anthropic Claude service. Content produced by AI is assistive and may contain errors. The user is responsible for reviewing AI-suggested content before saving or using it. We are not responsible for the accuracy or suitability of AI-produced content for a specific purpose.

5. Limitations of liability

The service is provided "as is" without any warranties of functionality or suitability for a particular purpose. Membri Oy is not responsible for any direct or indirect damages resulting from the use of the service or service interruptions. Service availability is not guaranteed to be uninterrupted.

The user is responsible for the accuracy and legality of the content they store in the service.

6. Amendments to the terms

We reserve the right to change these terms of use. Significant changes will be announced via the service or by email. Continued use of the service after changes constitutes acceptance of the new terms.

7. Governing law

These terms of use are governed by Finnish law. Any disputes will primarily be resolved through negotiation. If no agreement is reached, disputes will be settled in the Helsinki District Court.

8. Contact information

For questions regarding the terms of use, please contact: info@membri.fi